Official CBSA Guides
Step-by-step PDF guides from the CBSA for the most common CARM Client Portal tasks.
Get help with the CARM Client Portal
Official CBSA help page covering common portal questions and troubleshooting.
CARM user guides & onboarding documentation
The full library of CBSA onboarding guides for the CARM Client Portal.
Create a second employee portal login
Onboarding user guide (PDF) for adding additional employee logins to your portal.
Approve an employee's access request
Delegation of Authority user guide (PDF) for approving employee access to the portal.
Delegate authority to your broker
Delegation of Authority user guide (PDF) for granting J.W. Smith access to your account.
Post a bond & enroll in RPP
RPP user guide (PDF) for posting financial security and enrolling in the Release Prior to Payment program.
Step-by-Step Guides
How to Register for CARM
CARM is mandatory for all importers as of October 2024. Without an active account you cannot import goods into Canada.
- 1.Go to the CARM Client Portal
- 2.Sign in using GCKey or Sign-In Partner (banking credentials)
- 3.Create your user profile with your personal information
- 4.Link your business using your Business Number (BN15)
- 5.Verify your identity through the CRA or by mail
CARM Hotline
Call 1-800-461-9999, option 2 — Monday to Friday, 7 am to 7 pm Eastern.
How to Delegate Authority to J.W. Smith
- 1.Log into the CARM Client Portal
- 2.On the right-hand side click "Manage Third Party Requests"
- 3.You should see a request from J.W. Smith. (If not, let us know)
- 4.Click Details and select all programs or a single RM program account
- 5.Choose authority level: Business Account Manager or Program Account Manager
- 6.Under "Visibility Rule" check Submitted by (Your Company), then click Approve
Why delegate to us?
Delegating allows us to file customs entries, view your statements, and manage your account on your behalf.
Frequently Asked Questions
Common questions about CARM, RPP bonds, and the registration process.
