Privacy Policy
Last updated: December 2024
Introduction
J.W. Smith Customs Brokers Ltd. ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the site includes:
- Personal identification information (name, email address, phone number, business information)
- Financial information (payment details for service quotes and billing)
- Shipment and customs documentation information
- Usage data and analytics through cookies and similar technologies
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:
- Process your estimate requests and provide customs brokerage services
- Email you regarding your account or service requests
- Fulfill and manage purchases, orders, payments, and other transactions related to our services
- Generate a personal profile about you so that future visits to the site will be personalized
- Increase the efficiency and operation of the site
- Monitor and analyze usage and trends to improve your experience with the site
Disclosure of Your Information
We may share your information with third parties in the following situations:
- Service providers who assist us in operating our website and conducting our business
- When required by law or in response to legal proceedings
- To protect the rights and safety of our company and our users
- With your express consent for any other purpose
Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
J.W. Smith Customs Brokers Ltd.
Phone: 905-542-7327 (Business Hours) | 647-289-8037 (After Hours)
Email: info@jwsmith.com